Support
Questions about a take, your credits or your account. Write to us and a person answers.
Contact us
Email is the fastest way. If your question is about one take, include its id (it starts with job_) so we can find it straight away.
support@mobyvid.comCommon questions
- A take failed. The credits for a failed take come back to your balance on their own. If a take still shows as running after an hour, send us its id.
- Where did my credits go? The Credits page in the studio lists every purchase, charge and refund.
- Buying credits. Credits come in packs on the pricing page. One balance pays for the studio, the API and your AI agents.
- Refunds. What you can get back, and how, is on the refunds page.
- Deleting your account. In the studio, under Settings, Delete account removes your files, products, keys and sessions. Download your data first if you want a copy. It cannot be undone.